Warranty & Returns

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800-646-4790

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Our 30-Day Warranty

Every used part sourced through UsedPart.us is covered by a 30-day warranty.

The warranty begins the day the part is delivered to you, or the day you collect it if you pick up from the supplying yard.

What the warranty covers

The warranty covers a defect or fault in the part that was not identified during removal and inspection. If the part fails within 30 days because of a condition that existed when it was supplied, it is covered.

It also covers a part that does not match what we quoted you. If you were quoted a specific grade, mileage or configuration and what arrives is different, tell us and we will make it right regardless of the reason.

What the warranty does not cover

• Labor, installation, diagnostic time, towing, rental vehicles, or any other cost beyond the part itself
• Damage caused by improper installation, or by installation performed by someone other than a qualified mechanic
• Damage caused by a related failure that was not repaired first. An engine damaged by an unrepaired cooling fault, or a transmission damaged by a failed torque converter, is a common example
• Parts that have been modified, disassembled, machined, or altered from the condition in which they were supplied
• Normal wear on a used component, including consumables and wear items supplied attached to a larger assembly
• Continued operation of a vehicle after a fault appears, where that operation makes the damage worse
• Any failure reported after the 30-day period has ended

Making a claim

Call 800-646-4790 or email parts@usedpart.us within the 30-day period. Have your order details and the part number to hand.

Tell us what happened and what the symptoms are. For mechanical assemblies we may ask for a diagnosis from the shop that performed the installation, along with installation records. This is normal and it protects both of us: it establishes that the fault was in the part rather than in the fitting.

We will confirm the outcome of your claim in writing.

What you receive

If a claim is approved, we will source a replacement part of the same specification where one is available. If a suitable replacement cannot be located, we will refund the purchase price of the part.

Refunds are issued to the original payment method.

Returns

Because parts are located and confirmed for your specific vehicle before payment is taken, we do not operate a general change-of-mind return policy.

If you ordered the wrong part, contact us within the 30-day period. Returns of this kind are handled case by case and may be subject to a restocking fee set by the supplying yard.

Parts must be returned in the condition they were supplied, uninstalled and unaltered, with any tags or markings intact. A part that has been installed and removed cannot be returned unless it is the subject of an approved warranty claim.

Return shipping

Do not ship a part back before contacting us. Returns sent without prior authorization cannot be processed, and we cannot be responsible for a part that arrives without a reference to an open claim.

Extended coverage

Longer coverage is sometimes available on engines and transmissions depending on the supplying yard. If you want to know what is available on a specific unit, ask when you request your quote and we will tell you before you buy.

Questions

Call 800-646-4790. We would rather answer a question before you order than settle a dispute afterwards.

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